Privacy Policy

1. Who We Are

Setor's Hub is an e-commerce store selling authentic Ghanaian fish products, operated from Accra, Ghana. When you place an order or contact us, we collect and use personal data as described in this policy.

2. Data We Collect

• Order information — name, email address, phone number, delivery address
• Payment data — transactions are processed by Express Pay. We do not store card details
• Communication data — messages sent via WhatsApp or email

3. How We Use Your Data

• To fulfil and ship your order
• To send you an order confirmation email
• To respond to your enquiries
• To comply with legal obligations

We do not sell or share your data with third parties for marketing purposes.

4. Third-Party Services

• Express Pay — payment processing
• Resend — transactional email delivery (EU-hosted)
• Neon — secure database hosting

5. Data Retention

Order records are retained for a minimum of 5 years to comply with financial regulations. You may request deletion of your personal data outside of legally required records by contacting us.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the email in the footer.